The Complaint Process
Patients and their representatives have the right to express concerns about the quality of care or service received at Richmond University Medical Center. This is called presenting a complaint. We encourage the resolution of concerns by speaking directly with a staff member in the department or unit where the problem has occurred. However, if an issue cannot be resolved by speaking with a staff member or if you feel uncomfortable discussing the issue within the department or unit where the issue occurred, we invite you to contact the Patient Relations Office. A patient representative can be reached in the following ways:
By phone: 718-818-4340
By email: email@example.com
Or in writing:
Patient Relations Department
Richmond University Medical Center
355 Bard Avenue
Staten Island, NY 10310
Grievance Time Frame
Within 7 calendar days a grievant will receive written notification that his/her grievance was received and resolved. If the grievance resolution is not possible within 7 calendar days after the receipt of the grievance, a letter outlining the process and expected time to resolution will be sent to the grievant within 7 days.
Instead of utilizing the hospital’s grievance process ,they may also file a complaint with the New York State Department of Health # 800-804-5447 and/or The Joint Commission (TJC) at 1-800-994-6610 or e-mail at firstname.lastname@example.org
All complaints or grievances shall be kept confidential and shared only with involved staff members, or the immediate supervisor.